COVID-19 Flexible Booking Conditions Incentive to Postpone
PLEASE DON’T CANCEL YOUR TRIP, CHANGE THE DATE
In response to the global COVID-19 pandemic, last week we published Flexible Booking Conditions to help clients and partners manage this crisis by encouraging people to postpone existing bookings rather than cancel and to give confidence to people making future bookings that they have flexibility should their circumstances change.
Please see below the details of our flexible booking conditions for existing and new bookings for 2020 at all Hemingways Collection properties:
➢ Guests holding confirmed bookings with paid deposits can postpone their travels up to 7 days prior to arrival.
➢ All bookings or amendments made under these flexible booking conditions must be utilized within 12 months of the original arrival date.
➢ Should you wish to amend your bookings, any deposit paid will be carried forward to the future booking.
➢ Any cost increases associated with a change in travel date shall be payable by the client. Ie if dates of travel move from one season to a higher category season a supplementary charge shall be payable based on our 2020 Contract rates.
➢ In the case of an amendment followed by a cancellation, we reserve our right to apply cancellation fees from the original amendment date.
We would like to now go further and offer an incentive to postpone bookings rather than cancel.
➢ We will offer 10% off the total booking value where clients re-book to dates between 01st October 2020 and 15th April 2021 excluding 15th December – 4th January 2021.
➢ We will also honour the prevailing seasonal rate and any seasonal offers at 2020 Contract rates for the new booking dates. i.e if a June 2020 booking is re-booked to November 2020, we will charge at the November 2020 rate and offer the 10% discount.
We remain at your disposal for any further assistance and hope these new flexible booking conditions and additional incentives inspire confidence in booking with us. Hemingways Collection will continue to review our booking terms and conditions as this very dynamic situation evolves and we reserve the right to amend these flexible bookings conditions accordingly.
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